Follow Suite ("the App") is operated by Signal9 Media LLC ("we," "us," or "our"). This Privacy Policy describes how we handle your information when you use the Follow Suite iOS app. By using the App, you agree to the terms of this policy.
1. Information We Collect
1.1 Information You Provide
When you use Follow Suite, you may provide:
- Instagram Usernames: Public usernames you enter to look up follower data or browse content.
- Contact Information: If you contact us for support, we may collect your name and email address.
1.2 Automatically Collected Information
We automatically collect certain technical data to operate and improve the App:
- Device Information: Device model, iOS version, and unique device identifiers.
- Usage Data: Features used, screens viewed, and time spent in the App.
- Crash Reports: Diagnostic data collected automatically when the App encounters an error.
- Analytics Events: General usage patterns to help us understand how the App is used.
1.3 Subscription & Purchase Information
Follow Suite offers optional paid subscriptions. All purchases and billing are processed directly by Apple through the App Store. We do not collect, store, or have access to your payment card information. We receive confirmation of your subscription status from Apple.
2. How We Use Your Information
- Service Delivery: To provide follower tracking, story viewing, and other app features.
- App Improvement: To analyze usage patterns, fix bugs, and build new features.
- Crash Diagnostics: To identify and resolve technical issues.
- Customer Support: To respond to your support requests.
- Subscription Management: To verify and manage your subscription status.
3. Third-Party Services
The App uses the following third-party services, each with their own privacy policies:
- Firebase (Google): Used for analytics and crash reporting. See Google Privacy Policy.
- Apple App Store: Handles all in-app purchases and subscription billing.
- Instagram / Meta: We retrieve only publicly available Instagram data. We do not access private accounts or any data not publicly visible.
We do not sell, rent, or share your personal information with any third parties for marketing purposes.
4. Data Storage & Security
- Local Storage: Follower data and app preferences are stored locally on your device.
- Encryption: All network communication uses HTTPS/TLS encryption.
- No Account Required: The App does not require you to create an account or provide personal information to use core features.
- No Data Selling: We do not sell your data to third parties — ever.
5. Your Privacy Rights
- Anonymous Use: Most features work without providing any personal information.
- Data Deletion: To delete any data associated with your use of the App, simply uninstall the App. Local data is removed with the App.
- Opt-Out of Analytics: You can limit ad tracking and analytics via iOS Settings → Privacy & Security → Tracking.
- Contact Us: To request information about data we hold, email support@signal9media.com.
6. Children's Privacy
Follow Suite is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately at support@signal9media.com.
7. International Users
Our services are operated in the United States. If you access the App from outside the US, your information may be transferred to and processed in the United States. By using the App, you consent to this transfer.
8. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date above. Continued use of the App after changes are posted constitutes your acceptance of the updated policy.
9. Disclaimer
- Not Affiliated with Instagram or Meta: Follow Suite is an independent app and is not affiliated with, endorsed by, or connected to Instagram or Meta Platforms, Inc.
- Public Content Only: The App only accesses publicly available Instagram content. It cannot access private or restricted accounts.
- User Responsibility: Users are responsible for complying with Instagram's Terms of Service and applicable laws in their jurisdiction.
10. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Email: support@signal9media.com
- Support Form: signal9media.com/contact.html
- Company: Signal9 Media LLC